In Fairmont’s Mountain Region, we believe that exceptional hospitality begins with a team that feels valued, recognized, and motivated. This is why we have established an outstanding employee recognition program designed to celebrate the incredible contributions of our team members, who we proudly call our "Heartists." If you're considering joining the Fairmont family, we want you to know how our Heartist Recognition Program can enrich your career and foster a sense of belonging in our dynamic community.
What is the Heartist Recognition Program?
The Heartist Recognition Program is more than just a series of awards; it’s a fundamental part of our culture. We’ve designed this program to ensure that every colleague is acknowledged for their hard work and dedication, which are key to delivering the brand promise of Fairmont and embodying Accor's core values—Trust, Respect, Sustainable Performance, Spirit of Conquest, Guest Passion, and Innovation.
Through this program, we aim to create a positive and inspiring work environment where every colleague feels appreciated. Whether it's a simple thank you for a job well done or a grand celebration for exceptional achievements, our recognition program ensures that our colleagues know how much they matter.
A Culture of Everyday Recognition
At Fairmont, we believe that recognition should happen every day, not just during special events. That’s why our Heartist Recognition Program starts with the small, everyday behaviors that bring the Heartist culture to life. When our team members go above and beyond in their roles—whether it’s offering exceptional service to a guest or supporting a colleague—they’re recognized by their leaders and fellow colleagues. This daily recognition is the foundation of our program, helping to build a culture where everyone feels valued and motivated to continue delivering excellence.
Structured Recognition for Outstanding Achievements
While everyday recognition is vital, we also believe in celebrating the extraordinary contributions of our colleagues through structured awards. The Heartist Recognition Committee, made up of representatives from each department, plays a crucial role in this process. This committee is responsible for organizing recognition events that honor our Team of the Month or Quarter (depending on which iconic location you choose to work at), Heartist of the Month, Leader of the Month, and Heartist/Leader of the Year award winners.
These awards are not just titles; they represent the pinnacle of our recognition program. Winning one of these awards means that a colleague has truly exemplified our brand values and made a significant impact on our guests and colleagues alike. These celebrations are a time for the entire Fairmont Resort to come together and acknowledge the achievements of our peers, reinforcing our commitment to a supportive and inclusive workplace.
How the Nomination and Selection Process Works
Transparency and inclusivity are at the heart of our nomination and selection process. The Talent & Culture team works closely with the Heartist Recognition Committee to ensure that every nomination is carefully considered. The process is designed to be fair and comprehensive, with input from various departments and leaders to ensure that all outstanding performances are recognized.
Once nominations are submitted, the committee reviews each one, taking into account how well the colleague has demonstrated our core values and contributed to the success of our hotel. This process ensures that recognition is given to those who truly deserve it, making the awards even more meaningful for the recipients.
Celebrating Success: Monthly and Annual Events
Recognition at Fairmont isn’t just about acknowledgement; it’s about creating memorable experiences that celebrate our colleagues' successes. Every month, we hold events to honor our award winners, bringing together the entire team to share in the joy of their accomplishments. These events are a highlight of our calendar, offering a chance for colleagues to connect with one another and inspire their peers.
At the end of each year, we take our celebrations to the next level with an annual recognition event. This grand affair is an opportunity to reflect on the year’s achievements, honor the top performers, and set the stage for continued success in the year ahead. It’s a moment of pride for all of us at Fairmont, as we celebrate the people who make our hotels some of the best in the world.
Join a Culture of Recognition and Success
At Fairmont Mountain Resorts, we invite our colleagues to be part of a community that values their contributions and celebrates their successes. Our Heartist Recognition Program is just one of the many ways we ensure that our team members feel appreciated and motivated to excel in their roles.
So, if you’re looking for a workplace where you can thrive, be recognized, and make a difference, look no further than Fairmont Hotels and Resorts. Join us in the Canadian Western Mountain Region and become part of a team that celebrates excellence every day.
Ready for an adventure? Visit FairmontMTNJobs.com to learn more about what it's like to live, work and play in Fairmont's Mountain Region.