FAIRMONT CHATEAU LAKE LOUISE

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DIRECTOR OF HOUSEKEEPING

The Fairmont Chateau Lake Louise is looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission with a young, energetic workforce. 

YOUR DUTIES WILL BE:

  • Manage strategic planning and implementation processes for the Housekeeping department

  • Maintain ownership and awareness of the departmental operating budget

  • Ensure effective resource allocation, including scheduling and vacation planning

  • Establish goals, measurements and results for the department

  • Effectively recruit, select and develop an effective team

  • Promote high morale through recognition and removal of identified barriers

  • Coordinate the delivery and installation of new FF&E for renovation projects

  • Maintain awareness of industry trends and implement enhancements to products and services

  • Track and address all guest comments and concerns

  • Ensure rooms and service standards are implemented and audited for quality and consistency

  • Develop and update job descriptions and standard operating procedures for the department

  • Develop and maintain files on furniture, seating, and bedding for guest rooms and public areas, including equipment that relates to five-year capital plans

  • Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas

  • Oversee effective performance management processes

  • Monitor and revise departmental health and safety tools including WCB and WHMIS training programs

  • Comply with all safety regulations, promoting a clean and safe work environment

  • Communicate effectively with the Maintenance department regarding guest rooms and public areas

  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives

  • Adhere to all hotel environmental policies and initiatives

  • Carry out any other tasks as assigned

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YOUR EXPERIENCE INCLUDES:

  • 2-3 years of previous Hotel Rooms Division Leadership or Management

  • Department Head experience in a hotel Rooms Division an asset

  • University Degree or College Diploma in Hospitality Management an asset

See All

REWARDS & PERKS:

  • Your next home could be in Canada's most photographed alpine lake and mountain resort destination!  Staff housing is on-site and includes meals. 

  • Ski & golf at special discounted rates.

  • 24/7 Lifestyle staff programs include fitness center access, Fairmont resort discounts and free use of rental canoes, skis, skates and snowshoes.

  • Competitive Benefits Package include medical and dental coverage, as well as wellness support.

Learn More

Fairmont Chateau Lake Louise

111 Lake Louise Drive
Lake Louise, Alberta
Canada T0L 1E0

Tel: 1 403 522 1860

cll.careers@fairmont.com